Taylor Card Company’s Terms and Conditions

PRE-ORDER BIRTH ANNOUNCEMENTS
A pre-order gives you the opportunity to receive your envelopes early so that you can get them addressed and ready to go before your baby arrives. To place a pre-order, simply use our convenient, secure on-line shopping cart and give us as much information as possible. When you place your order we will ship the envelopes in advance along with a sample of your card. After the birth of your baby, you will need to contact us with the details so that we can complete your order. We will give you priority and your order will ship out in the next shipment on the next business day. The great thing about a pre-order is that you are only charged one. US Priority shipping fee, not two!

ORDER METHODS
Our secure, on-line shopping cart is the quickest and easiest way to place your order. You may also call our friendly order line at 888-866-5611. Our Fax order form may be used in two ways; print it, fill it out and fax it to us at 928-536-2943 or print it, fill it out and mail it to us.

PAYMENT METHODS
We accept Visa, MasterCard, Discover or American Express. This is custom work and is therefore charged to your card at the time that your order is placed. If your order is made by mail, payment may also be made by Money Order or Cashier’s Check. We will begin to process your order once the Check Clears the Bank. There is a $25.00 fee on all returned checks. Cancellations must be made prior to printing or you will be charged for the completed order.

YOUR MESSAGE
We at Taylor Card Company, take pride in allowing you to completely customize your order with your own personal message. You get your choice of over 100 fonts, 8 ink colors and anything you’d like to say on the card. If you need some help coming up with just the right wording, please see our “cute quotes” for ideas. **If you need more than one set up on a card, please refer to our Frequently Asked Questions (FAQ) "Can I have my card set up with more than one set up?" for details and fees. On thank you cards you can choose to have us print on the inside or the outside (but not both).

WHAT’S INCLUDED IN MY ORDER?
All orders include: the card, the envelope, your choice of font, your choice of ink color and the set-up of the wording. Additional items may also be purchased, such as; return address printed, envelope addressing, thank you cards, envelope stuffing, RSVP cards with your address printed on the front of the envelope, direction/insert cards or card assembly (when necessary). Laser paper is sold by the sheet in quantities of 25 and envelopes are sold separately.

TYPE STYLES OR FONTS
Type styles or fonts are shown on the font page. You can use any font on any card. The available space differs from card to card, but please be assured that we will arrange the font according to our artistic discretion. A helpful hint: if you have chosen a vertical card, you may want to choose a tighter font. If your card is horizontal a wider or longer font may be more appropriate.

PROOFING
This is a FREE service that we happily offer to you with the following conditions: The proof will need to be approved via email or fax by you with your initials. You may not approve over the phone. Once you approve the proof, you are responsible for the content therein, including spelling, wording and punctuation as it shows on your final proof. If you would like to make changes, that opportunity is available. Please note: the proof is an “actual” template of your lay-out and is therefore shown in standard black and white format. We do not send “virtual” lay-outs, simply because they are not accurate. Our professional layout artists will work around any designs that may be on your selected card. Be assured that your card will be printed in the ink color that you have chosen. You are also responsible for the card and the font that you chose. A helpful hint: if you plan ahead you can request up to 3 free samples, by doing this you will ensure that you will order the perfect card for your occasion.

OTHER LANGUAGES
Yes, we do print in foreign languages, provided they use the English letter keyboard. We also have available several Hebrew fonts. You must provide your wording via email with all accents and special characters. There is no additional charge for this service and it can take up to two additional days in house. Also, your initialed approval is required, therefore, you must request an email or fax proof when you place your order (see “proofing” above). Not all of our fonts have the special characters needed for languages other than English, for this reason you may need to have several font choices that you are willing to use.

SHIPPING
In most cases we ship within three business days after the receipt of your order. Taylor Card Company ships through the United States Postal Service (USPS). Our standard method of shipping is US Priority Mail, the USPS states 2 to 5 business days but does not guarantee it. Expedited shipping is available for an additional fee (please see our “pricing”). Options are, US Express Mail (2nd day guaranteed) or UPS Next Day. Taylor Card Company is not responsible for any lost, stolen or damaged orders due to courier services. Once your order is accepted by the courier (i.e. USPS or UPS) it is your property. At that point any issues must be resolved between you and the courier. Taylor Card Company will place a delivery confirmation on all US Priority Mail packages which allows us to confirm the arrival of your package to the intended Post Office. For an extra $5.00 we will insure your package. Shipments outside of the United States will be charged $6.50 plus the actual international shipping fees.

RETURN/CANCELATION POLICY
Because of the nature of our business we only accept returns on blank inventory. Cards that have been printed on are no longer of any use and are therefore unable to be returned. All returns and cancellations will be charged a 20% restocking fee. The "Rush" order fee is non-refundalbe. Cancellations must be made prior to printing or you will be charged for the completed order. If you have received your order and there is a complication with your event, such as; a necessary date or time change, or you inadvertently misspelled something on your order (i.e. a name or city) as a courtesy, we will reprint your order at a 20% discount off the original order amount after we receive the return of the original cards. You will be responsible for all shipping charges. Orders that are in house for over 30 days pending your approval, will be put back into our inventory and will be charged a 20% restocking fee. Taylor Card Company cannot be held accountable for any email correspondence that does not reach us. Please be sure of the email address that you are using.

COPYRIGHT 2008
All pages and all graphics on this, Taylor Card Company’s web site are copyrighted material. Copying of these graphics and images is strictly prohibited.